Communicating through Crisis and Controversy

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Presented by Cathy Bien. Video run time: 37min 35sec.
No matter how well we plan or how pure our intentions, things don’t always go the way we expect. From a staff change to a negative social media post, or from a damaging storm to a denomination separation, as church communicators and leaders, we will be called upon to address our congregation and our communities during times of controversy and crisis. In this workshop, we’ll explore practical steps to prepare for these challenges, including creating a crisis communication plan, cultivating media relationships and communicating with love and grace.